Returns & Exchanges
At THE LUMI SHOP, we want you to love your fashion finds, but if a piece isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags. Your satisfaction is our priority, and we strive to make the exchange process as effortless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn garments back into their original packaging, ensuring all designer tags remain attached and intact.
Ship It Back
Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing